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Our Privacy Policy: What We Collect and Why

When you open an account with agen 878, we collect personal details needed to verify your identity, process deposits via DANA, OVO, GoPay and QRIS, and keep your…

Account verification dataPayment and withdrawal recordsYour right to access or delete

Explore the Lobby Read FAQ

What Information We Collect and How We Use It

agen 878 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, email, phone number, and payment method details when you register. Your account data includes deposit and withdrawal history tied to DANA, OVO, GoPay and QRIS transactions. We store device identifiers so we can prevent fraud and confirm it's you logging in from

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your phone or desktop. Game activity and session logs help us detect unusual patterns. Where local law permits, we may retain this information for up to five years after your last activity to comply with financial regulations and audit requirements in Indonesia.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ABOUT DATA

Contact Our Privacy Team

Your questions about how we handle your personal information, requests to see what data we hold, or concerns about your privacy are important to us.

HOW WE PROTECT YOU

Data Security, Cookies and Your Account

We encrypt your password and payment details the moment they enter our system. Cookies track your login sessions so you stay secure across the lobby; we never sell this data to advertisers.

Encryption and Storage

All account data is encrypted in transit and at rest. Your payment method details are never logged in plain text. Servers are backed up daily and access is restricted to authorised staff only.

Cookie and Session Policy

We use cookies to keep you logged in securely and to remember your game preferences. You can clear cookies anytime in your browser settings without losing your account balance.

Withdrawal Verification

Before we send funds to your DANA, OVO, GoPay or QRIS account, we confirm your identity via email and SMS. This takes under five minutes and protects your money from unauthorised transfers.

Account Security Steps

Set a strong password at registration and update it every 90 days. Enable two-factor verification in Account Settings to require a code from your phone before anyone can log in.

Data Retention Schedule

We keep your account data for as long as your account is active, plus three years after closure for regulatory reasons. Game logs are archived after one year; payment records stay longer where local law requires.

Request Your Data or Delete

Email [email protected] with your request. We send you a copy of all stored data within 14 days, or confirm deletion within 30 days where local law permits.

Frequently Asked About Privacy

Read answers to the questions we hear most from players in Indonesia about how we handle account data, payment information and your privacy rights.

Your account profile is deactivated immediately. Deposit and withdrawal records stay on file for three years for financial compliance. Your game history is archived after one year. You can request full deletion of stored personal data where local law permits; contact our privacy team at [email protected].

No. Your DANA, OVO, GoPay and QRIS details are encrypted and held only by agen 878. We share account data only with payment processors required to process your deposit or withdrawal—and only the minimum data needed to complete the transaction.

Deposits are encrypted before reaching our servers. Your payment method is tokenised, meaning the actual account number is never stored. Transactions are matched against fraud rules in real time. If a deposit looks unusual, our security team reviews it before clearing.

Yes. Go to Account Settings > Privacy and select 'Download My Data', or email [email protected] with your request. We compile your personal information, game history and payment records into a file and send it within 14 days where local law permits.

We use session cookies to keep you logged in and remember your lobby preferences. We also use analytics cookies to understand how players navigate the site—entirely anonymous, never linked to your real name. Marketing cookies are only set if you opt in via email preferences.

Game logs and session data are kept for one year. This helps us investigate disputes and detect fraud. Your account balance and withdrawal records are retained longer to comply with financial regulations in Indonesia and audit requirements.

Contact our support team immediately via live chat in your lobby or email [email protected] with the time and amount of the suspicious transaction. We can freeze your account in seconds, reverse unauthorised deposits, and help you reset your password and enable two-factor verification.

Our Privacy Policy: What We Collect and Why

Contact Our Privacy Team

Data Security, Cookies and Your Account

Encryption and Storage

Cookie and Session Policy

Withdrawal Verification

Account Security Steps

Data Retention Schedule

Request Your Data or Delete

Frequently Asked About Privacy

01 What happens to my data if I close my account?

02 Do you share my payment details with third parties?

03 How do I know my DANA, OVO, GoPay or QRIS deposit is secure?

04 Can I download a copy of my account data?

05 What cookies does agen 878 use?

06 How long do you keep my game history?

07 What should I do if I spot unauthorised activity?

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